DFO Cairns is bound by the National Privacy Principles contained in the Privacy Act 1988 (Cth) ("the Act"). We may, from time to time, review and update this policy. Please visit this page periodically, to check for updates. All personal information held by DFO Cairns will be governed by its most recent policy posted on the DFO Cairns website.
Personal information and your right to privacy
Personal information means information or an opinion (including information or an opinion forming part of a database) we hold about you from which your identity can be determined. Collecting and using this personal information ensures we can deliver our services to you as efficiently as possible.
DFO Cairns knows that you care how information about you is used and shared, and we appreciate your trust in us that we will do so carefully and sensibly. DFO Cairns uses all reasonable endeavours to ensure the privacy of information regarding its customers and has implemented security measures and procedures so that you can rest assured that any personal information we collect about you is not misused. Furthermore, to the extent that we can, we give you a choice as to whom we may disclose your personal information, who may use your personal information and how that personal information may be used.
How we collect your personal information
Generally, DFO Cairns will collect personal information directly from you, and only to the extent necessary to provide services to you. For example, we may collect information from you when you request or acquire a product or service from us, provide a product or service to us, complete a survey or questionnaire, enter a competition, participate in forums, hand us your business card or when you communicate with us by email, telephone or in writing (for example if you contact customer service or provide feedback). We might also obtain personal information about you from third parties with whom we are dealing on your behalf for the purposes set out below. In that event, you will be able to gain access to that information from us as if we had collected the information directly from you.
We will collect personal information by lawful and fair means and not in an unreasonably intrusive way. The type of personal information we collect from or about you generally comprises name, address, gender, contact details (including phone and e-mail) occupation, financial information where relevant and information which is relevant to the goods or services you require from us. We do not collect sensitive information such as information about your health, racial or ethnic origin, political opinions, memberships of political associations, religious beliefs or affiliations, philosophical beliefs, memberships of professional or trade associations, membership of a trade union or sexual preferences without your consent or unless required by law.
How we use and disclose your personal information
The personal information we collect from you ultimately allows us to provide you with better service. In some cases we would be unable to provide you with particular goods or services without that information. Generally we use personal information to:
- provide you with goods or services you have requested ;
- personalise and customise your experience at our centres;
- help us to manage and enhance our services;
- communicate with you;
- provide you with 'e-newsletters' and correspondence from us about goods or services or opportunities which we could provide to you and which we believe may be of benefit or interest to you; if you do not wish to receive this type of information from us, please tell us.
We may also use or disclose your personal information for purposes related or ancillary to the main purpose for which we collect it and where such use or disclosure would be reasonably expected by you.
Our obligations of confidentiality and your consent
Beyond use for these purposes we have an obligation to keep all personal information we hold about you confidential. This obligation applies except where disclosure of your personal information is:
- compelled by law
For example, where disclosure is required to a government department and agency (such as the Australian Taxation Office) or the Courts.
- with your consent
Your consent may be express or implied and it may also be given verbally or in writing.
Your consent will be implied where we may reasonably conclude that you have given consent by the actions you take or do not take. For example, where you ask us to provide goods or services, you consent to us storing, using, maintaining and disclosing your personal information to the extent necessary for us to provide those particular goods or services to you in a complete, prompt and efficient manner.
Does DFO Cairns Share the Information It Receives About Me
Information about our customers is an important part of our business and we are not in the business of selling it to others. DFO Cairns may disclose personal information to other companies who engage Riva Ridge Pty Ltd to manage properties on their behalf. Riva Ridge Pty Ltd is also bound by this or an equivalent policy. We may also provide your personal information to:
- third parties engaged by us to perform functions on our behalf, such as mail-outs, marketing, research and advertising;
- third parties authorised by you to receive your personal information held by us.
Quality, accuracy and correction of your personal information
We take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up-to-date. If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately and we will take reasonable steps to ensure that it is corrected. Where we do not agree with your view about the accuracy of the information and if you ask us to do so, we will take reasonable steps to note your claim where that information is stored.
We will provide you with reasons if we deny access or refuse to correct your personal information. We may charge you a fee to cover the costs of meeting your request but not for making a request.
Security of your personal information
DFO Cairns takes reasonable steps to protect your personal information from loss, misuse, unauthorised disclosure or destruction. We have in place generally accepted standards of technology and operational security in order to keep your personal information safe.
Our web site and your privacy
The internet has dramatically changed the way we do business. It allows DFO Cairns to provide services to you from the convenience of your own home or office. We understand that you may be concerned about the confidentiality and security of the personal information we collect from you online. Accordingly, we have systems in place to ensure our online dealings with you are as secure and confidential as your dealings with us in person or on the telephone.
A "cookie" is a file of information that allows the DFO Cairns servers (the computers which host our web site) to identify and interact more effectively with your computer. When you access our web site, we send you a "persistent cookie" that gives you a unique identification number. Cookies do not identify individual users, although they do identify a user's Internet browser type, number of visits to the DFO Cairns website, and your Internet Service Provider.
You can configure your Internet browser to accept all cookies, reject all cookies or notify you when a cookie is sent. Please refer to your internet browser's instructions or help screens to learn more about these functions. One month after your last visit to our web site, the cookie expires, or "crumbles". This means it no longer exists on your computer and therefore it cannot be used for further identification or access to your computer.
Information logged on our web site
When you visit the DFO Cairns web site, our servers log the following information which is provided by your browser:
- the type of browser and operating system you are using;
- your Internet Service Provider and top level domain name, for example, .com, .gov, .au, .asn etc;
- the address of any referring web site, for example, the previous web site you visited; and
- your computer's IP (Internet Protocol) address (a number which is unique to the machine through which you are connected to the Internet).
All of this information may be used by us for aggregated statistical analysis or systems administration purposes only. For instance, the information gathered may be used to build statistical and demographic information which does not identify you personally for strategic marketing or promotional purposes. No attempt will be made to identify you or your browsing activities, except where required by law.
Search terms that you enter when using our search engine are collected, but are not associated with any other information that we collect. We use these search terms for the purpose of aggregated statistical analysis so we can ascertain what people are looking for on our web site and to improve the services that we provide. Also, from time to time, we may use external companies to provide us with detailed aggregate statistical analysis of our web site traffic. At no time is any personal information made available to these companies, nor is the aggregate information ever merged with personal information such as your name, address, email address or other information you would consider sensitive or would compromise your privacy.
Links to other sites
The DFO Cairns site may contain links to other sites; in particular sites hosted by tenants of our centres. While we always endeavour to engage in business arrangements with commercial entities of good repute and ethical business practices, we are ultimately not responsible for the privacy practices of such web sites. We encourage you to read and understand the privacy policies on those web sites prior to providing any information to the manufacturer concerned.
Seeking Access to the Personal Information DFO Cairns Holds About You
You have the right to seek access to the personal information held about you and to advise DFO Cairns of any inaccuracy. There are some exceptions to this right set out in the Act. If you make an access request, DFO Cairns will ask you to verify your identity and specify what information you require.
In certain circumstances, the law permits us to refuse your request to provide you with access to your personal information. Factors relevant to a refusal include where:
- access would pose a serious threat to the life or health of any individual;
- access would have an unreasonable impact on the privacy of others;
- the request is frivolous or vexatious;
- the information relates to a commercially sensitive decision making process;
- access would be unlawful; or
- access may prejudice enforcement activities, a security function or commercial negotiations
How to Contact DFO Cairns
If you have questions or wish to provide feedback about this policy, please forward those questions or comments to our Privacy Officer:
Phone: 03 9099 1330